Refund & Return Policy

At ShimmerAura.com, customer satisfaction is our top priority. Due to the nature of our digital products, we have specific policies regarding refunds and returns. Please read the following carefully before making a purchase.

1. Digital Products

All products sold on ShimmerAura.com are digital downloads. Once a product is purchased and delivered to you, it is considered final and non-refundable.

2. Eligibility for Refunds

Refunds will only be considered under the following circumstances:

  • The product was not delivered due to technical errors (e.g., email issues, server problems).
  • The product is significantly different from its description on the website.
  • The file is corrupted or unusable, and we are unable to provide a replacement.

Note: Requests for refunds due to a change of mind or failure to read the product description will not be honored.

3. Process for Requesting a Refund

If you believe you are eligible for a refund, follow these steps:

  1. Contact us at help@shimmeraura.com within 7 days of your purchase.
  2. Provide the following details in your email:
    • Full name
    • Order number
    • Reason for the refund request
    • Screenshot or proof of the issue (if applicable)

We will review your request within 3-5 business days and notify you of our decision.

4. Resolution Options

If your refund request is approved, you may choose one of the following:

  • A replacement of the product.
  • A full refund to your original payment method.

5. Non-Refundable Circumstances

Refunds will not be provided in the following cases:

  • The product was downloaded and used without any technical issues.
  • A purchase was made in error, and the product matches its description.
  • Issues caused by the user’s inability to access the product due to device compatibility or lack of required software.

6. Contact Us

If you have questions or concerns about this Refund and Return Policy, please reach out to us at:
Email: help@shimmeraura.com

We are here to assist you and ensure your experience with ShimmerAura.com is smooth and satisfactory.

Thank you for choosing ShimmerAura.com!

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